HSKReadyGet the app

SUPPORT & HELP

HSKReady support

Find answers, contact the team and keep learning.

Get the app

Install and get started

Pronunciation

Audio and playback

Account

Sign in and account access

Plans

Access and subscriptions

Restore purchases

Restore access in the app

Delete your account

Your account and data

Frequently asked questions

How can I delete my account?

Open the account deletion guide for the in-app and website routes.

→
Does deleting my account cancel a subscription?

No. Manage or cancel the subscription separately in the store used to purchase it.

Where do I manage a subscription?

Use your Apple or Google Play subscription settings.

How do I restore purchases?

Use Restore purchases in the app while signed into the store account used for the purchase.

Where can I download HSKReady?

Use the App Store or Google Play links on the app page.

→
Why is there no audio?

Check media volume and the output device, then try the play button again. If it still fails, contact support with the word or question ID.

I cannot access my account. What should I do?

Contact support from the email associated with your account. Never send passwords or verification codes.

How can I report a problem?

Email contact@cogitolab.co with your device, app version and the affected page or content ID.

PrivacyTerms