# HSKReady Help & Support | HSKReady

Canonical: https://hskready.app/en/support
Language: en
Content ID: support
Updated: 2026-10-23T04:55:13.589Z
Scope: published website educational content; full vocabulary, question bank and mock exams remain in the app.

Find help for HSKReady accounts, audio, subscriptions, purchases and account deletion, or contact the support team by email.

SUPPORT & HELP

# HSKReady support

Find answers, contact the team and keep learning.

[Get the app

Install and get started](https://hskready.app/en/support#faq-download)[Pronunciation

Audio and playback](https://hskready.app/en/support#faq-audio)[Account

Sign in and account access](https://hskready.app/en/support#faq-login)[Plans

Access and subscriptions](https://hskready.app/en/support#faq-manage)[Restore purchases

Restore access in the app](https://hskready.app/en/support#faq-restore)[Delete your account

Your account and data](https://hskready.app/en/support#faq-delete)

## Frequently asked questions

**How can I delete my account?**

Open the account deletion guide for the in-app and website routes.

[→](https://hskready.app/en/account-deletion)

**Does deleting my account cancel a subscription?**

No. Manage or cancel the subscription separately in the store used to purchase it.

**Where do I manage a subscription?**

Use your Apple or Google Play subscription settings.

**How do I restore purchases?**

Use Restore purchases in the app while signed into the store account used for the purchase.

**Where can I download HSKReady?**

Use the App Store or Google Play links on the app page.

[→](https://hskready.app/en/app)

**Why is there no audio?**

Check media volume and the output device, then try the play button again. If it still fails, contact support with the word or question ID.

**I cannot access my account. What should I do?**

Contact support from the email associated with your account. Never send passwords or verification codes.

**How can I report a problem?**

Email contact@cogitolab.co with your device, app version and the affected page or content ID.

### No matching results

Try another keyword or clear the filters.

[Privacy](https://hskready.app/en/privacy)[Terms](https://hskready.app/en/terms)

## Contact us

Tell us the page or content ID when reporting a problem.

[**Send us an email**contact@cogitolab.co](mailto:contact@cogitolab.co)

### Contact form · not available yet

Use the email link above to contact support.

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